Shipping and Delivery Policy
Last updated: 15 August 2026
About Car Delivery on CarBounty
CarBounty is a car buying platform — we connect buyers with dealers. Physical car delivery is handled directly by the dealer you choose. This policy covers delivery expectations and your rights as a buyer.
CARBOUNTY
SHIPPING & DELIVERY POLICY
urbanFleet Technology Private Limited
Effective date: 15 August 2026 | Version 1.0
This Shipping & Delivery Policy explains how urbanFleet Technology Private Limited (“CarBounty”, “we”, “us” or “our”) delivers its service, and clarifies how your car is delivered. It forms part of our Buyer Terms and Conditions.
1. WHAT THIS POLICY COVERS
CarBounty operates an online marketplace that connects verified buyers with authorised dealerships. We provide a digital service. We do not sell, ship or deliver any vehicle or physical goods, so conventional shipping does not apply to us.
2. HOW DELIVERY WORKS ON CARBOUNTY
CarBounty does not sell, ship or deliver vehicles. Our service is delivered to you electronically. Your car is delivered by the dealership you choose, at their showroom — not by CarBounty. |
3. DELIVERY OF OUR SERVICE
● Delivered electronically and immediately. Access to the Platform, confirmation of your commitment deposit, the offers made for your requirement, and your selection are all delivered to you online, in real time, through the CarBounty app and website.
● No physical shipment. Because we deliver a digital service, nothing is shipped to you and there are no shipping or delivery charges payable to CarBounty.
4. WHERE OUR SERVICE IS AVAILABLE
CarBounty is currently available in the Delhi NCR region, beginning with Gurugram and surrounding areas, and we are expanding to more cities. The areas we serve at any time are shown on the Platform. If your location is not yet covered, you may not be able to complete a requirement until we reach your city.
5. DELIVERY OF YOUR CAR
● Your car is delivered by the dealership. Once you select an offer, the dealership you choose is responsible for delivering your car, ordinarily at their showroom, under their own terms and those of the manufacturer.
● We inspect before you take delivery. Our field team carries out a pre-delivery inspection at the showroom for your convenience before handover. This is a check for your benefit and is not a guarantee, warranty or certification of the vehicle.
● Timelines are set by the dealership. Delivery dates, availability, logistics and the physical handover of the car are set and fulfilled by the dealership and the manufacturer. CarBounty does not control or guarantee vehicle delivery timelines.
● Delivery issues. Any delay or issue with the delivery of your car is a matter between you and the dealership. We will assist in good faith where we reasonably can, but we are not responsible for the acts or omissions of any dealership or manufacturer.
6. SERVICE AVAILABILITY
The Platform is provided on an “as is” and “as available” basis. We work to keep it available at all times, but it may occasionally be unavailable for maintenance, updates or reasons outside our control.
7. CHANGES TO THIS POLICY
We may update this Shipping & Delivery Policy from time to time to reflect changes in our services or in the law. When we make a material change, we will post the updated policy on the Platform and update the effective date shown above.
8. GRIEVANCE AND CONTACT
If you have a concern about the delivery of our service, please contact our Grievance Officer. We will acknowledge your grievance within forty-eight hours and work to resolve it within the timelines required under applicable law.
● Grievance Officer: Piyush Anand, Founder & CEO.
● Email: admin@carbounty.com.
● Address: urbanFleet Technology Private Limited, 703 Palm Court, Sector 16, Gurugram, Haryana 122007.
urbanFleet Technology Private Limited